365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we completed fails within 365 days, you call us, we come back, and we fix it – no charge, no argument, no paperwork to chase down. That is the whole thing. You don’t have to prove anything beyond the fact that the problem came back. The written guarantee the technician left behind is your record, and it holds for a full calendar year from the date of service.

Call (817) 402-2972

Most companies will tell you they stand behind their work. We wrote ours down. The 365-Day Done Right Promise is The Kingswell Guarantee as delivered by Coldharbour Heating & Air, which means it carries the weight of the entire Kingswell family of companies behind it – not just the crew that showed up at your door. The Kingswell name is on the same line as ours, and that’s deliberate. When the family co-signs a promise, the family is accountable for it.

You won’t find a form to fill out or a customer service queue to sit in. You call the same number you always call. A live person picks up – day or night – and they get it moving from there.

Why We Answer Fast, Everywhere

A one-truck operation is only as fast as that one truck. When the technician is already on a job across town, or it’s a Sunday evening in July and the AC just quit, there’s nobody to call. That’s not a knock on small shops – it’s just arithmetic.

What Coldharbour Heating & Air built – as part of the Kingswell network across 14 states – is a dispatch structure that runs around the clock, with local crews already positioned in the areas we serve. Our technicians’ vehicles are stocked for the most common repairs on the nine major brands we service: Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard. That means fewer callbacks for missing parts and more jobs handled on the first visit.

The response promise we hold ourselves to is specific: a real person answers every call, 24 hours a day, 7 days a week, and on an emergency we aim to have a technician on your property within 4 hours. Most non-emergency repairs are booked the same day or the next. We say that because it’s what the infrastructure we’ve built actually supports – not because it sounds good in a sentence.

How We Make It Right

You Tell Us

Call (817) 402-2972 any time – day, night, weekend, holiday. A live person answers every call, no voicemail tree, no “press 3 for service.” Tell them what’s happening and reference the date of your original repair. That’s all you need to do to start the process.

We Come Back Out

We schedule a return visit, and we treat it with the same priority as any other service call. There’s no downgrade because it’s a warranty return. The same standards apply: a real arrival window, a background-checked uniformed technician, and no charge to come back out.

We Fix It

The technician diagnoses what failed and corrects it. If the original repair didn’t hold, we find out why and we make it right – parts, labor, whatever the job requires. The 365-Day Done Right Promise doesn’t have a labor-only clause or a parts-only clause. It means the repair works.

You Sign Off

Before the technician leaves, you confirm the system is working the way it should. If it isn’t, we don’t close the ticket. You get a written record of what was done on the return visit, and the clock on your guarantee continues from the original service date. No ambiguity, nothing verbal-only.

What Stands Behind the Promise

A guarantee is only as solid as the people and the process holding it up. Here’s what’s actually behind ours.

Background-checked, uniformed technicians on every visit. You know who is walking into your home before they cross the threshold. No exceptions, no subcontractors who skipped the check.

A written price before any tool comes out. This is a core plank of The Kingswell Way – we call it “Say the price before the work.” The number on that paper is the number on your invoice. It doesn’t change at the door. There are no hourly rates, no subscriptions, nothing to sign up for. Every job is priced job-by-job off a free written estimate, delivered before work begins.

Technicians trained on nine major residential brands. Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, American Standard. The person who shows up can actually work on whatever system is already in your home – they’re not learning it in your living room.

The Kingswell family structure. Coldharbour Heating & Air has been part of the Kingswell network since 2003. Every Kingswell company operates independently, and every one of them works to the same written standards. The guarantee isn’t a local policy that varies by location – it’s the same written promise, held to the same terms, wherever you see the Kingswell name.

Ask Us to Prove It

The best version of this conversation happens before something breaks. Call (817) 402-2972 – a real person picks up right now – or book online. Ask us what the guarantee covers, ask us to walk you through the pricing process, ask us anything. The full terms of the 365-Day Done Right Promise are on our terms page. We put them there because we wanted you to read them.

Written by Victor Mancini, Owner & Lead HVAC Technician, Coldharbour Heating & Air, serving homeowners nationwide since 2003.